Privacy Policy

This Privacy Policy explains how Insight Building Inspections (“Insight”, “we”, “our”) collects, uses, and protects your personal information when you use our website or services.

1. Who We Are

Insight Building Inspections is a Canterbury-based inspection company providing residential, commercial, and specialised property inspection services. We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020.

If you have questions about how your data is collected or used, please contact us:

Data Controller:
Insight Building Inspections
Christchurch, New Zealand
Email: [email protected]
Phone: 0800 888 882

2. Information We Collect

We may collect the following personal information:

  • Your name and contact details (phone, email, address)
  • Details about the property or inspection you’re enquiring about
  • Information provided through booking forms, emails, or phone calls
  • Communication records with our team
  • Website usage data (pages visited, time on site, IP address)
  • Information from cookies and analytics tools

We collect this information directly from you, or automatically when you use our website.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide our inspection services
  • Arrange and deliver building inspections and reports
  • Manage bookings and send relevant updates
  • Improve our website and services
  • Send market updates or service information (if you’ve opted in)

We only collect the information we need to deliver the service you’ve requested and will not use it for unrelated purposes.

4. How Your Information Is Processed

Your information is stored securely and only accessed by authorised team members or trusted service providers. This may include:

  • Our booking and inspection management systems
  • Secure cloud storage and report delivery platforms
  • Website hosting providers
  • Email marketing platforms (for subscribers)

We never sell or rent your personal information to third parties.

5. Cookies & Tracking

Our website uses cookies and analytics tools (such as Google Analytics) to help us understand visitor behaviour and improve the site. You can disable cookies in your browser settings, though this may affect site functionality.

6. How Long We Keep Your Information

We keep personal information for as long as necessary to provide our services or as required by law. You can request that we delete your information at any time.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Withdraw consent or request deletion of your data
  • Ask how your information is being used

To make a request, please contact us at [email protected]. We’ll respond within a reasonable timeframe.

8. Legal Disclosures

We may disclose personal information if required by law or to protect our legal rights.

9. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

Last updated: August 2025

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